Refund Policy

Refund & Return Policy – Milalucy

Clearance & Final Sale Items

All clearance and final sale items are non-returnable and non-refundable, except in cases where the product arrives with a clear defect or visible damage.

If your clearance purchase arrives damaged, please reach out to our customer care team within 48 hours of receiving your order at support@milalucy.com. We will gladly assist you with a replacement or store credit to make sure you’re satisfied.

30-Day Return Policy (Full-Priced Items)

For items purchased at full retail price, Milalucy offers a 30-day return policy. To qualify, returns must meet the following requirements:

  • Items must be unworn, unwashed, and undamaged.

  • Products must be returned in their original packaging with all tags attached.

  • A valid proof of purchase must be included.

Returns must be initiated within 30 days from the delivery date. Once your return is received and inspected, refunds will be processed within 7–10 business days.

Please note:

  • Shipping fees are non-refundable.

  • Customers are responsible for the cost of return shipping.

  • Approved refunds will be issued to your original payment method within 5–7 business days after processing.

Eligibility for Returns

We accept returns under the following conditions:

  • Unopened Items: Products in their original, sealed packaging may be returned within the 30-day window.

  • Opened Items: Items that have been opened are eligible for return only if they remain unused, unworn, and in original condition with tags and packaging intact.

Products that show signs of wear, damage, or alterations will not be accepted.

Replacements for Clearance Items

While clearance purchases are final sale, we understand that sizing or color issues may occasionally occur. If this happens, we’re happy to provide a free replacement of the correct size or color (subject to availability). If a replacement is not available, we will work with you to find the best alternative solution.

Need Help?

If you have any questions about your return, refund, or exchange, our customer support team is here to help. Please reach out to us at support@milalucy.com.

Thank you for choosing Milalucy — we truly appreciate your trust in us!

Note: After 30 days, returns or exchanges will no longer be accepted.